Their commitment to service has gone well beyond a reasonable expectation, and is an excellent example of why Charlotte County continues the relationship with FTS, and Blue Bird.
The two major factors, aside from competitive pricing, that brings Charlotte County Public Schools back to Blue Bird year after year are the outstanding customer service, from time of purchase throughout the life of the bus, and the positive reviews of the bus drivers. Of the three major bus manufacturers, our experience with Blue Bird has been the standard by which we measure the other two. The level of commitment and desire to ensure the best possible service has made Blue Bird, in this county, the best and only choice for bus purchases.
“Anytime there is an issue they jump right on it. They treat you like you are their only customer.”
FTS has always provided our district with great support, whether it is training, parts, service or warranty.
Subject: Is Florida Transportation & Blue Bird doing a good job for you?
Hi Ross....Yes, you are very accessible. As is Doug, and Allan for that matter. I can always reach someone if I have a question or problem regardless of time or day. Occasionally, mobile service is challenge but I know how busy everyone is. I appreciate how Allan takes the time to explain repairs to me, Lucy (warranty) who always makes me laugh, Tom (parts) who makes sure he has my parts order right and Doug (service) who never makes me feel like I am 'a pain' although I probably am. Ross will always take the time to address any of our concerns and provide training when I ask. I appreciate the relationships I have developed with each of them. I am looking forward to our system purchasing propane buses in the future from FTS as we continue to grow and move forward while providing excellent transportation service to our students!
The experience that I have had dealing with Doug Revelle and Lucy Hood has nothing but top notch.
The relationship between FTS and Pinellas is good. FTS and Ross are always responsive to our needs, requests and any concerns or questions we may have. The Bluebird bus has proven to be a very reliable bus and one that we have few problems. I feel that FTS has placed strong value in the relationship that has been established with us and will continue to do so.
Thank you for your timely effort in assisting me with all my Bluebird questions. We have thoroughly enjoyed our new bus this past year and are looking forward to many more "worry free" travels in the coming years. Appreciate your positive responses!